Terms of Service

Last updated: [January, 2026]

Welcome to Kafe & Cha (“Company,” “we,” “our,” or “us”). By accessing or using www.kafeandcha.com (the “Site”), you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before using our website or purchasing our products.

If you do not agree with these Terms, you may not access or use our Site or services.

1. Eligibility

By using this Site, you represent that you are at least the age of majority in your state or country of residence, or that you have given consent for any minor dependents to use this Site under your supervision.

2. Products & Services

Kafe & Cha offers Japanese matcha powder for retail and wholesale purchase.

  • All product descriptions, specifications, and pricing are subject to change without notice.

  • We reserve the right to limit or refuse service to anyone for any reason at any time.

  • Wholesale orders may be subject to additional terms, minimum order quantities, and approval.

3. Orders & Payments

  • All prices are listed in USD unless otherwise stated.

  • Payment must be received in full before orders are processed and shipped.

  • We reserve the right to cancel or refuse any order suspected of fraud, abuse, or unauthorized activity.

4. Shipping & Delivery

  • We ship within the United States and may expand to other regions at our discretion.

  • Shipping times are estimates and not guaranteed.

  • Kafe & Cha is not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.

5. Returns & Refunds

Due to the perishable nature of matcha products, all sales are final unless otherwise stated.

Refunds or replacements may be considered if:

  • The product arrives damaged or defective

  • The incorrect item was shipped

To request support, please contact us within 48 hours of delivery with photos and order details.

6. Product Use & Disclaimer

Our products are intended for food and beverage use only.

  • Matcha results may vary based on preparation, storage, and individual preferences.

  • Information on this Site is not intended as medical advice.

  • You assume full responsibility for the proper storage and use of purchased products.

7. Intellectual Property

All content on this Site — including text, images, logos, graphics, and designs — is the property of Kafe & Cha or its content suppliers and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

8. User Conduct

You agree not to:

  • Use the Site for unlawful purposes

  • Interfere with the security or operation of the Site

  • Submit false or misleading information

  • Attempt to gain unauthorized access to our systems

9. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the content, policies, or practices of third-party sites.

10. Limitation of Liability

To the fullest extent permitted by law, Kafe & Cha shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site or products.

11. Indemnification

You agree to indemnify and hold harmless Kafe & Cha from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page.

Continued use of the Site constitutes acceptance of the updated Terms.

14. Contact Information

If you have questions about these Terms, please contact us:

Kafe & Cha

Website: www.kafeandcha.com
Email: kafechausa@gmail.com